Points Rules

Purpose and Scope

These Points Earning & Redemption Rules are issued by Chubby Club LLC (“Chubby Club,” “we,” “us,” or “our”) and govern how Members earn and redeem points at participating Locations, and how points activity is reconciled between Chubby Club and Partners. This policy applies in the United States and Canada.

Definitions

• Member means an individual enrolled in the Program through the Chubby Club App.
• Partner means the business entity that has entered into the Partner Terms (MSA) with Chubby Club under a signed Order Form.
• Location means each venue operated by or on behalf of a Partner and identified in the applicable Order Form as participating in the Program.
• Program means the Chubby Club loyalty program, including the PLUS membership tier, operated by Chubby Club.
• Order Form means the signed ordering document between Chubby Club and a Partner that identifies participating Locations and sets forth the economic and transaction-specific terms of participation.
• Valid Redemption means a redemption presented through the Chubby Club App or partner portal that has not expired and complies with these Points Earning & Redemption Rules.
• Chubby Club App means Chubby Club’s consumer-facing mobile application and associated member-facing services.

1. Points Earning

• All points activity is controlled and recorded by the Chubby Club App and the Chubby Club platform.
• Members earn points through receipt scanning or through a Location’s POS integration, as described in the Platform Requirements.
• The points-earning rate for each Location is set forth in the applicable Order Form.
• Points calculations are determined by Chubby Club. Locations may not override points calculations or impose earning restrictions beyond those established by Chubby Club.

2. Redemption Standards

• Minimum redemption: 250 points, redeemable in increments of 250 points.
• Redemption value: $0.01 USD per point.
• Locations must honor all Valid Redemptions. A Location may not refuse a Valid Redemption or add conditions beyond those presented in the Chubby Club App.

3. Location Constraints

Locations may not:

• Manually adjust Member point balances.
• Determine transaction eligibility for points earning or redemption.
• Override platform determinations regarding points, redemptions, or Member status.

4. Error Resolution and Corrective Action

• All error-resolution decisions — including crediting points, reversing transactions, and adjusting balances — are made by Chubby Club.
• Members and Locations must submit suspected errors to Chubby Club support: Locations via legal@chubbyclub.com or the partner portal; Members via in-app support.
• Where an error or irregularity is attributable to a Location’s staff or systems, the Location must cooperate with Chubby Club’s investigation and implement the corrective actions Chubby Club reasonably directs, including retraining and process changes.

5. Reconciliation and Statements

• Chubby Club delivers reconciliation statements to Partners within 15 days after the end of each reconciliation period.
• Where a Location’s redemptions exceed its accruals for a period (a net-negative balance), Chubby Club reimburses the Partner at the rate set forth in the applicable Order Form.
• A Partner must file any statement dispute in writing within 10 days of statement delivery to legal@chubbyclub.com. Statements not disputed within that window are deemed accepted, except in the case of manifest error or fraud.

6. Timeframes Summary

For convenience, the Program’s operational clocks are summarized here. If this summary conflicts with the governing provision cited, the governing provision controls.

7. Support and Escalations

Questions, error reports, and escalations relating to these rules should be directed to legal@chubbyclub.com or submitted through the partner portal.

8. Changes to This Policy

Chubby Club may update this policy from time to time. Material changes will be communicated to Partners through the partner portal or by email at least 30 days before they take effect, except where a shorter period is required to address fraud, security, or legal compliance. The “Effective date” above reflects the current version. Continued participation in the Program after a change takes effect constitutes acceptance of the change.

9. Relationship to Other Agreements

This policy is incorporated by reference into the Partner Terms (MSA) and applies to each Location identified in, and as provided by, the signed Order Form. In the event of a conflict, the order of precedence is: the signed Order Form, then the Partner Terms (MSA), then this policy.